Returns & Refund Policy
We operate a transparent 14-day return policy to give you complete peace of mind when purchasing your Fire Safety Stick equipment.
Eligibility for Returns
To be eligible for a return under our 14-day policy, your item must meet the following strict safety criteria:
- Condition: Must be in the exact same condition that you received it—unused, undeployed, and undamaged.
- Packaging: Must remain in its original factory packaging.
- Proof of Purchase: You will need your original receipt, invoice, or online order confirmation.
How to Start a Return
Before posting any item back, you must obtain return authorization from our team. Please email support@thhfe.com providing:
- Order Number (e.g., #10452)
- Full Name on the account
- Original Order Address
Our support team will then review your request and reply with specific authorization details and instructions.
Shipping Your Return
Once authorized, items must be securely packaged and shipped to our designated returns facility:
Damages, Defects & Order Issues
Please inspect your parcel immediately upon reception. If your item is defective, damaged in transit, or if you receive the wrong item, please contact us at support@thhfe.com right away so that we can evaluate the issue and make it right.
Refund Processing
Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection status of your refund.
Need to authorize a return or report a damaged delivery?
Our customer care team is ready at support@thhfe.com to assist with order adjustments, returns authorization, or refund status.