Official Privacy Policy
At The Handheld Fire Extinguisher Company Limited, we are committed to safeguarding customer personal data. This comprehensive Privacy Policy explains how we collect, handle, store, and protect your information with total transparency and integrity.
Information We Collect Under Our Privacy Policy
To supply our certified fire safety equipment, fulfil trade orders, and provide technical guidance, we collect specific categories of personal information. As outlined in this Privacy Policy, the data we process includes:
- Personal Identification Details: Full name, company name, and professional job title.
- Contact Information: Primary business email address, direct phone numbers, and billing details.
- Logistics Data: Delivery postcodes and recipient notes for courier routing and transit management.
- Customer Preferences: Sector-specific requirements tailored for agricultural, commercial fleet, motorsport, or domestic applications.
How Our Privacy Policy Governs Data Usage
We process your personal information strictly to carry out contract obligations, process orders, and improve overall service delivery. Under our Privacy Policy guidelines, your data is handled strictly for legitimate business operations:
Security Protocols & Cookie Standards
Data security is integral to our business operations. We maintain physical, electronic, and managerial procedures to safeguard all collected information against unauthorised access, disclosure, or alteration. For detailed information regarding web tracking, please review our dedicated Use of Cookies Policy.
Payment Security & PCI DSS Compliance:
All online payment transactions on thhfe.com are processed through encrypted hosted gateways (Worldpay). We do not store, process, or transmit cardholder payment details (PANs, CVVs, or expiration dates) on our servers. Our site maintains full compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Traffic Log & Session Data:
We utilise traffic log cookies to identify active website pages. This data assists in analysing web traffic patterns and optimising user navigation. Cookies do not grant us access to your local system or store personal details beyond data you voluntarily provide.
Your Legal Rights Under UK GDPR & Privacy Policy Standards
Under the Data Protection Act 2018 and UK GDPR regulations, you retain complete authority over your personal information stored with us. As enforced by this Privacy Policy, your statutory rights include:
- Requesting full access to or copies of the personal information stored in our system.
- Withdrawing consent for marketing, newsletters, or trade updates at any time.
- Requesting the immediate correction, update, or erasure of stored personal data.
- Lodging formal enquiries directly with the UK regulatory authority, the Information Commissioner's Office (ICO).
Data Protection Officer Contact:
For enquiries regarding this Privacy Policy, reach out directly to our dedicated compliance team or visit our company contact page.
Email: support@thhfe.com
Address: Unit 7G, The Round Building, Old Hall Farm Yard, Hitchin, Hertfordshire, SG4 7BL
Data Retention Standards & Archive Management
The Handheld Fire Extinguisher Company Limited retains customer personal details only for as long as necessary to fulfil statutory financial record-keeping obligations and supply warranties. Once transactional legal requirements expire, all associated personal records are permanently erased from our secure databases or completely anonymised for internal reporting purposes.
Third-Party Links & External Domains
Our website provides references and hyperlinks to external testing data sheets, government bodies, and safety certifiers. Once you leave our domain, our Privacy Policy no longer governs those sites. Please review the third-party privacy statements when visiting external web platforms.
Have a data request or question for our Data Officer?
Submit your privacy inquiry or data removal request directly to our compliance team.